Syllabus D3, D4

D3
a) Describe the main characteristics of individual and group behaviour
b) Outline the contributions of individuals and teams to organisational success
c) Identify individual and team approaches to work
D4
a) Explain the differences between a group and a team
b) Explain the purposes of a team
c) Explain the role of the manager in building the team and developing individuals within the team
i) Belbin’s team roles theory
ii) Tuckman’s theory of team development
d) List the characteristics of effective and ineffective teams
e) Describe tools and techniques that can be used to build the team and improve team effectiveness