Syllabus E5

a) Describe methods of communication used in the organisation and how they are used
b) Explain how the type of information differs and the purposes for which it is applied at different levels of the organisation: strategic, tactical and operational
c) List the attributes of good quality information
d) Explain a simple communication model: sender, message, receiver, feedback, noise
e) Explain formal and informal communication and their significance in the workplace
f) Identify the consequences of ineffective communication
g) Describe the attributes of effective communication
h) Describe the barriers to effective communication and identify practical steps that may be taken to overcome them
i) Identify the main patterns of communication