E2 Textbook Syllabus
SearchSyllabus A
Business models and value creation
A1The Ecosystems of Organisations
Business Ecosystems
Value Creation and Value Capture
Complexity and Orchestration
Ecosystem Archetypes
Regulation in Ecosystems
Technologies in Ecosystems
The Digital Customer
A2The elements of business models
The modern business model
The concept of value
Stakeholder needs
Power, Urgency and Legitimacy
Mendelow Matrix
Dealing with stakeholder conflict
Value creation
Delivering value
Capturing and sharing value
Syllabus B
Managing people performance
B1Leadership and Management styles
Authority and Power
Responsibility and Delegation
Functions of Management
Drucker - Functions of Management
Mintzberg on functions of a manager
Management theories
Herzberg 2-Factor Theory
Maslow's Hierarchy of Needs
Systems Theory
Contingency Theory
Leadership
Leadership perspective - Personality
Leadership perspective - Style
Theory X and Theory Y
Blake and Mouton
Leadership perspective: Contingency
Fielder's Contingency model
Human Relations School
Transformational Approach
Leadership in Virtual teams
Leadership and Ethics
B2Individual Performance
Approaches to management control
Control by organisation
Health and Safety
Disciplinary Action
The 'Hot-Stove Rule' of Douglas McGregor
Disciplinary Procedures
ACAS Codes of Practice
Grievance procedures
Dismissal
Equity Theories
Performance Appraisal System
Rewards
Management by Objectives
Balanced Scorecard
Coaching, Mentoring and Counselling
Culture
McKinsey’s 7s model
Handy’s 4 types of culture
Miles and Snow’s 4 Cultural Types
B2Team Performance
Types of Groups
Group effectiveness
Tuckman and Jensen
Factors affecting cohesiveness of group
Belbin's Team Role Theory
High Performance Teams
Distributive Leadership
Negative Effects of Team Work
Risky Shift
Handling Conflict
B3Negotiation, Influence and Persuasion
Characteristics of Negotiation
Types of Negotiation
Phases of Negotiation
Approaches to Negotiation
Weapons of Influence
Persuasion
Syllabus C
Managing projects
C1Phases of Projects - Initiation
The Five Process Areas
Project Initiation - Feasibility
Risk Management
Risk Map and TARA
Project Initiation Document
C1Phases of Projects - Planning
Project Planning - Overview
Project Plan Steps
C1Phases of Projects - Execution and Completion
Project Execution
Project Control
Project Completion
Post Completion Stage
C2Project Planning
Project Management Software
Work Breakdown Structure
Gantt Charts
Network Analysis
Creating a Network Diagram
EET
LET
Critical Pathway
Float/Slack
Features of a Network Diagram
Milestones and Control Gates
Uncertainty
PERT - Formula
Histograms
Project Management: PRINCE2
Project Management: PMBOK's 9 Knowledge Areas